Do you know problems about Stripe?

What I need:

• VAT handling - I dont want to solve VAT on my own

• Fees

• API - connect by API to the service

• Disputes - possibility to avoid disputes - automate refund logic

And now - Stripe

Many small business owners, solopreneurs have reported problems with Stripe, particularly around account holds, sudden terminations, and withheld payouts. These complaints often center around a few recurring issues.

🔒 1. Sudden Account Freezing or Termination

• Stripe may suspend or terminate accounts without much warning if they suspect high risk, policy violations, or unusual behavior.

• This often happens with:

  • High refund or chargeback rates

  • Rapid spikes in volume (e.g., product launches)

  • Selling products/services in "restricted" or "high-risk" categories (like supplements, coaching, adult content, crypto, etc.)

  • Incomplete or unverifiable identity documentation

💰 2. Withholding of Funds / Delayed Payouts

• Stripe can hold funds for up to 90 days (or longer) if they deem a business too risky.

• This happens more frequently with new accounts, subscriptions, or pre-orders, where Stripe fears customers may ask for refunds later.

• In some cases, users report Stripe holding tens of thousands of dollars during disputes.

📄 3. Lack of Human Support / Appeal Process

• Stripe is known for its limited and slow customer support for smaller accounts.

• People report difficulty getting clear answers or escalation when accounts are flagged.

• Appeals for reinstatement are often rejected automatically or with vague responses.

🔍 4. "Catch-All" Risk Flagging

• Stripe's risk system is heavily automated.

• Something as simple as a mismatch in address or ID, a spike in sales, or certain keywords on your website can trigger risk flags.

• Once flagged, it’s hard to reverse because their risk algorithm isn’t transparent.

📊 5. Confusion Around Terms of Service

• Stripe’s terms are broad and include many "prohibited businesses" that aren't obvious.

• Examples: credit repair, investment services, life coaching with financial promises, etc.

• Even selling digital products with no refund policy can raise flags.

Common Complaints from Real Users:

• "Stripe froze my account during a product launch and I couldn’t access my $20K in sales."

• "They never told me what I did wrong. Just terminated my account."

• "I was using Stripe for months, then out of nowhere they locked my payouts. No way to get a real human to help."

✅ On the Flip Side: Why Stripe Does This

To be fair to Stripe:

• It’s a regulated financial service and must comply with anti-fraud and anti-money laundering laws.

• They’re trying to limit their own liability in case customers demand chargebacks or refunds.

• Stripe handles millions of merchants and relies heavily on automation.

Alternatives for selling SaaS online

Here’s a list of Stripe alternatives for selling SaaS online, divided by type, and covering:

• ✅ Payment processing

• ✅ Subscription billing

• ✅ Tax handling (e.g., VAT)

• ✅ Developer friendliness

🧾 FULL-SERVICE PLATFORMS (Easy Setup + Handles Tax)

These are great for indie developers / solopreneurs:

1. Paddle

• ✅ Handles payments, subscriptions, global VAT compliance

• ✅ You are technically reselling to Paddle — they handle the customer billing

• ✅ Ideal for SaaS, desktop apps, digital goods

• 🧩 API, webhooks, JavaScript SDK

• 💬 Support: good

• 💸 Fees: ~5% per transaction

2. Lemon Squeezy

• 🧾 Handles taxes (EU VAT, etc.)

• 🛒 Easy setup for SaaS, digital products, subscriptions

• 🔌 Stripe-like API + hosted checkout

• 💬 Support: improving

• 💸 Fees: 5% + $0.50

3. Gumroad

• 📦 Best for simple digital sales or small SaaS

• ✅ Handles VAT

• 😐 Limited features for subscriptions (not super flexible)

• 💸 Fees: ~10% (includes CC processing)

4. PayPal

• 🔁 Offers recurring billing, but developer integration is clunky

• 😑 Not great UX for modern SaaS, but widespread

• 🧾 Handles VAT, limited support

• ❌ Known for freezing funds, similar to Stripe

5. FastSpring

• 🧾 Full merchant of record — they handle VAT, fraud, etc.

• 👌 Good for global SaaS and software

• 😐 Less developer-friendly than Stripe

• 💸 Higher fees (~8%)

6. 2Checkout / Verifone

• 🧾 Handles VAT/taxes

• 🔁 Subscriptions + license key delivery

• 🧩 Developer API, but aging UI/UX

Is there any other service like Stripe, where I can automate refund logic based on payment risk and handle VAT?

There are a few Stripe alternatives that support automated refunds and offer payment risk/fraud detection, plus VAT handling.

🔶 Adyen

✅ Refund via API
✅ Risk-level detection (RevenueProtect)
✅ VAT handling via customer/location/tax rules
✅ Global, enterprise-grade

• Adyen provides a fraudScore, device fingerprinting, and rule-based alerts.

• Used by big players like Spotify and Uber.

• Enterprise-grade API and reporting.

• More complex to set up than Stripe.

📌 Best if: You want an all-in-one processor like Stripe, with deep fraud control and global tax support.

🔶 Checkout.com

✅ Refund via API
✅ Fraud signals via "Fraud Detection" module
✅ VAT & tax compliance
✅ Developer-friendly

• Offers machine-learning fraud detection (via their “Identity Radar”).

• Good for EU VAT and cross-border compliance.

• Very Stripe-like API experience.

📌 Best if: You want Stripe-level flexibility + strong EU support.

🔶 Braintree (by PayPal)

✅ Refund via API
✅ Some fraud protection (basic, or via Kount integration)
✅ VAT support via custom tax logic (manual or with 3rd-party)

• Integrates well with PayPal ecosystem.

• Fraud rules are customizable via Kount integration (extra step).

• More manual for VAT unless you integrate with tax services.

📌 Best if: You already use PayPal/Braintree and want to expand control.

⚠️ Notable Mentions (but limited):

✅ Summary: Best all-in-one Stripe alternatives

Final verdict?

🥇 Recommended: Adyen

✅ Pros:

• Extremely stable – Enterprise-grade platform, unlikely to freeze/ban you unexpectedly.

• Great for SaaS – Trusted by big platforms like Spotify, Dropbox, and LinkedIn.

• Automated fraud control – RevenueProtect gives scoring and risk signals.

• Handles global taxes – Supports VAT, GST, MOSS compliance.

• Customizable billing – You can build your own flow or use partners.

⚠️ Cons:

• Onboarding is slower – you must provide business docs and wait for approval.

• Not plug-and-play like Stripe — requires more technical effort upfront.

📌 Verdict: Best for long-term growth with low account risk. If you're serious about SaaS and want stability over speed, Adyen is your safest bet.

🥈 Alternative: Checkout.com

✅ Pros:

• Also safe for SaaS – used by Wise, Klarna, Revolut, etc.

• Good fraud protection via Identity Radar.

• Great for subscriptions and digital goods with custom logic.

• Low chance of sudden shutdowns — more human onboarding, clearer expectations.

⚠️ Cons:

• No self-serve setup — you’ll need to talk to sales.

• Slightly smaller ecosystem than Stripe.

📌 Verdict: Also very safe for SaaS, slightly easier than Adyen, but still not instant setup.